1. Data collection
Kirameki collects personal data only where there is a clear reason to do so. The categories of data collected are limited to what is necessary for the stated purpose.
Contact form submissions
When you use the contact form on this website, we collect your name, email address, and the content of your message. Subject is optional. This data is used solely to respond to your enquiry.
Website analytics
If you have consented to analytics cookies, we collect anonymised usage data — page views, session duration, and referral source — through third-party analytics tools. No personal identifiers are included.
Client engagement data
In the course of a formal engagement, we may receive business data from you — process records, staff time logs, or document samples — for the purpose of baseline measurement and comparison. This data is governed by a separate engagement agreement.
Legal basis: contact form data is processed on the basis of legitimate interest in responding to an enquiry. Analytics data is processed only with explicit consent. Engagement data is processed under a contractual obligation.
Retention: contact form data is retained for up to 12 months following initial contact. Analytics data is subject to the retention policies of the analytics provider. Engagement data retention is specified in the engagement agreement.
2. How we use data
Data collected through this website is used for the following purposes:
- — Responding to enquiries submitted through the contact form
- — Understanding how the website is being used, where consent has been granted for analytics
- — Fulfilling obligations under a client engagement agreement
We do not sell, rent, or share personal data with third parties for marketing purposes. We do not use personal data for automated decision-making.
Third-party sharing: data may be passed to service providers who assist in operating this website (such as hosting or analytics providers). These providers are subject to data processing agreements and may not use the data for their own purposes.
3. Protection measures
Kirameki takes the security of personal data seriously. The measures in place include:
- — Encryption in transit for all data submitted through this website
- — Access to contact form data restricted to the staff member responsible for responding
- — No storage of payment data on this website (payments are handled through separate, compliant systems)
- — Periodic review of data holdings to remove data that is no longer needed
In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframe required by applicable law.
4. Your rights
You have the following rights regarding personal data held by Kirameki:
Right to access
You may request a copy of the personal data we hold about you.
Right to rectification
If data we hold is incorrect or incomplete, you may ask us to correct it.
Right to erasure
You may request deletion of your personal data where there is no continuing legal basis for its retention.
Right to data portability
Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.
Right to object
You may object to processing based on legitimate interests. We will cease processing unless there are compelling grounds to continue.
To exercise any of these rights, contact us through the contact page. We will respond within 30 days.
5. Your rights and opt-out instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- — Avoid filling out contact forms, account registrations, or any data-submitting features
- — Disable cookies through your browser settings (see our Cookie Policy for more details)
- — Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out via our Contact page. We will process your request promptly.
Information We Collect
Kirameki collects personal information that you provide directly when you contact us through our website forms, email (contact@grelnixdorf.com), or telephone. This includes your name, email address, telephone number, and any details you share about your enquiry related to AI integration and pilot projects.
We also collect certain technical information automatically when you visit our website, including your IP address, browser type and version, operating system, referring website, pages visited, and the date and time of your visit. This data helps us understand how visitors use our site and allows us to improve our services.
How We Use Your Information
We use your personal data for the following purposes: responding to enquiries about AI integration and pilot projects, providing quotes or project estimates, scheduling consultations or appointments, sending follow-up correspondence related to your specific request, and maintaining records of our interactions for quality assurance.
We do not use your information for automated decision-making or profiling. We do not sell, trade, or rent your personal information to third parties. We may share data with service providers who assist our operations (such as hosting providers), but only under strict data processing agreements.
Data Retention
Kirameki retains personal data only as long as necessary to fulfil the purposes described above. Enquiry records are typically kept for twenty-four months after our last communication. Financial records are retained for the period required by Japanese tax law. You may request deletion of your data at any time by contacting us at contact@grelnixdorf.com.
Your Rights
Under applicable data protection laws, including Japan's Act on the Protection of Personal Information (APPI), you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing of your data, and withdraw consent at any time. To exercise these rights, contact us at contact@grelnixdorf.com or write to us at 〒183-0056 Tokyo, Fuchu City, Teradacho, 2-14-6.
Cookies and Tracking
Our website uses essential cookies that are necessary for the site to function correctly. These include session cookies that expire when you close your browser. We do not use advertising cookies or third-party tracking pixels. If we implement analytics in future, we will update this policy and provide clear opt-out mechanisms before any such tools are activated.
Third-Party Links
Our website may contain links to external sites. Kirameki is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit through links on our pages.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact
For questions about this privacy policy or how Kirameki handles your data, contact us at contact@grelnixdorf.com or by post at 〒183-0056 Tokyo, Fuchu City, Teradacho, 2-14-6.